The employee I don’t want is the one primarily concerned with their status before all else. The one who always manages up but is hard on those below. The one who takes credit first and the one who takes blame … Read More
You have a loyal customer who thinks of you first, she loves your organization’s product, but the time comes when she needs a little help with your product or service. You are too busy and you know she is loyal … Read More
Do you hold you or your organization to the standards of everyone else around you or to some higher standard? If you say, “Well, they do this, so can we” or “I know this isn’t great, but it is good … Read More
If you live up to your vision you are going to give many gifts for which you can expect no return. I do not mean literal presents, but assistance, advice, knowledge, listening, work for which you may never be repaid. … Read More
You know that awesome Internet meme, the one that gets spread around social media, gets talked about by celebrities, gets a million YouTube views? Your attitude is like that meme. Your team’s attitude, your group’s attitude, your company’s attitude is … Read More
There has never been a successful person who did it completely alone. Never. Even the lone novelist locked away in her cabin in the woods needed someone to print the book, needed someone to read the book, needed someone to … Read More
It is critical that your objectives are stated as clear as possible and that you get clear acknowledgement back that those goals are supported by everyone. No soft statements or assumed support. Your team cannot knowingly or unknowingly work against … Read More
If you look at your organization what practices or experiences give everyone a shared experience or shared understanding? Is there anything that allows every person to say I know the employee sitting next to me does this and the employee … Read More
When you are a leader and are asking people to change, ask them to follow you, not be convinced, not be fully bought in, but to simply follow. Once they choose to follow, meet them where they are. Don’t force … Read More
What is our reaction when someone does something amazing? Do we take the time to recognize it? It is OK to be amazed. If fact, I think it should be one of life’s pleasures that someone can give you the … Read More