When do you resolve your employees’ challenges?

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As a leader do you ask your employees to give you their struggles, their challenges, and obstacles? Do you take the time to remove those challenges for them? I know as a leader the times I found the greatest progress and greatest satisfaction in my job were the times that I was focused on improving the jobs of my employees.  They should be able to bring to you the challenges that they cannot control so you can help alleviate them. This enables your employees to focus on doing their jobs and doing the work you ask them to do. Through this there’s so much more that can be accomplished rather than trying to resolve situations that are largely out of their control. Now this is not to say you handle all their challenges for them, because I believe challenges make people stronger but in situations beyond their influence it is good to ease their burden.
Question: Do you ask your employees about their challenges and then recognize the ones beyond their control and help alleviate them?