I don’t know much about the situation with J.C. Penney, but I think this statement is true for all organizations: The problem with J.C. Penney is that it serves no compelling customer purpose — and neither did Borders. It doesn’t have an aspiration for winning — just for improving from the current pathetic state.
This is good too…
Investments in improvements without a clear definition of strategy are simply a waste, whether or not the CEO came from a company with an awesome strategy or not. The only competitor against which the ‘new J.C. Penney’ is actually advantaged is the ‘old J.C. Penney’.
Strategy over tactics J.C. Penney Desperately Needs a Strategy – Roger Martin – Harvard Business Review
on March 11, 2013
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